Returns Policy

Returns Policy:
PAT Training Services prioritizes above anything else that our customers are fully satisfied with our service and the goods purchased. In the event where a return is requested please contact us within 28 days of receipt for a refund. All returned goods apart from hired equipment, must be received back at PAT Training Services Limited's address within 30 days. All products returned must include all original items in re-saleable 'as new' condition, all original packaging undamaged, including manuals, warranty forms, boxes, product sleeves etc. Software, book and DVD sales are not refundable once opened. Shipping and handling fees are not refundable. The Purchaser or Hirer is responsible for all shipping costs incurred shipping products back to PAT Training Services Limited. We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit.   We comply to UK regulations more information can be found in The Consumer Protection (Distance Selling) Regulations 2000 which can be found at

Incorrect or Damaged Goods
In the unlikely event that you receive physically damaged goods or find items missing from your order PAT Training Services Ltd. must be notified within 24 hours. If you have received incorrect goods PAT Training Services Ltd. must be notified within 7 days to rectifiy this. In an event where you receive incorrect goods, please retain all original packaging for us to swap the goods for you. All items sent out are packaged up thoroughly to ensure safe transit and we only use highly credible courier companies. PAT Training Services Ltd. do strongly recommend that you thoroughly check your goods upon receipt and contact us ASAP in case of any indiscrenpencies.